What Makes Us Different?

First Call Helpdesk’s aim is to provide you with the best service within the UK call centre outsourcing industry. We offer a ‘real’ solution – Listening to you and delivering outstanding service. We work with you to make sure we fully understand what it is you want to achieve.

Our agents are fully dedicated to specific clients work and go through an extensive training programme. You will be provided with a dedicated account manager who will work with you in achieving the goals you set out. Our area of expertise is within the UK helpdesk industry, supporting many businesses as their technical support helpdesk. Our agents are all based in the UK and have the full flexibility of being office based or home based. This means we have a second-to-none disaster recovery plan already in place.


We see our relationship as a commitment to you and your customers!

Our team of agents are fully trained in your products and services meaning they can deliver excellent service from day one. We are a non-scripted helpdesk provider meaning our agents can think outside of the box to deliver a service of excellence to your customers. Because we are non-scripted our agents have specific skills designed to handle your calls. We understand that no two businesses are the same so we work with you to design the best package for you and ultimately your customers.