Consumer Help Lines – 1st Line Technical Support –
B2B Helpdesks – B2C Helpdesks – Customer Service – Email Support
Offering bespoke Inbound Call Handling and 24 Hour Call Centre services delivered in the UK by English speaking agents. First Call Helpdesk operates in the UK outsourced services and solutions Industry. We are *THE* Experts in 24 hour Outsourced UK Call centres.
Our areas of expertise are placed within the Customer Service sector, Consumer Helplines, Technical Helpline, Customer service emails, Inbound and Outbound Call Handling and 1st Line Help Desk support.
All of our Customer Care services are built and designed with your business in mind. We can use your call logging system to add real value and consistency or our online call logging tools, which are designed and configured in-house to provide results and reports for your business.
We work with you to understand what you want to achieve. Whether you want to outsource your inbound Customer Care call centre, your customer service desk or your Call Logging Support desk, First Call can help you achieve outstanding results for your business.
Our customers say ‘our Help Desk is a seamless extension of their business, which is unrivalled in their opinion!
Call handlers with experience, and lots of patience
They work as a seamless extension of your business, so you can be certain they will deliver a service of excellence for you and your customers. First Call Helpdesk is Data Protection registered, ensuring that yours and your customers data is safe. Why not take a look in our services area to see how First Call can help your company.
Shared Resource or Dedicated?
The choice is yours, at First Call Helpdesk we offer both shared services and dedicated it really depends on your KPI’s and budget. If you would rather a more personal service where your customers always speak to the same person we would definitely recommend dedicated. Just think of it like having your own team but not on your premises. If however your call volumes are low and you really could not justify paying for a dedicated team, then why not use our shared services? You still receive a professional high quality service, but the resource is shared and your queue times may be a little longer. To discuss the right option for your business speak to Jane on 0118 919 5255
Consumer Product Helplines
From providing advice on the best product to use to logging a complaint and really empathising with your customers is all in a day s work. Our customers say ‘we would rather be a big fish in a little pond than an little fish in a big pond’. Why? wouldn’t you rather have a small specialised team building rapour with your customers than be just a number in a large call centre?
1st Line Call logging Solutions
Here at First call Helpdesk, we offer real 1st line Call handling solutions for your business. This means that we can handle the call or query, just as if it was your employees answering your phones. 1st Line Call Handling could help your 2nd Line Engineeers concentrate on fixing your customers issues and really add value to your busienss. We understand that every business has different needs, so we make sure we adapt our solutions to fit around your needs. Call handling is most suitable for businesses that operate a 1st Line support desk. This could be an IT Helpdesk, a Air-conditioning Helpdesk, basically any Helpdesk that opeates a repair line. We can handle warranty claims or simply log a call ready for your in-house engineers to puck up and handle in a priority order. We would handle your calls on behalf of your Company, just as if we were part of your team. We also offer dedicated email solutions, where we would handle email inquiries on your behalf through our online ticketing system.