Consumer Help Lines – 1st Line Technical Support –
B2B Helpdesks – B2C Helpdesks – Customer Service – Email Support

Offering bespoke Inbound Call Handling and 24 Hour Call Centre services delivered in the UK by English speaking agents. First Call Helpdesk operates in the UK outsourced services and solutions Industry. We are *THE* Experts in 24 hour Outsourced UK Call centres.

Our areas of expertise are placed within the Customer Service sector, Consumer Helplines, Technical Helpline, Customer service emails, Inbound and Outbound Call Handling and 1st Line Help Desk support.

All of our Customer Care services are built and designed with your business in mind. We can use your call logging system to add real value and consistency or our online call logging tools, which are designed and configured in-house to provide results and reports for your business.

We work with you to understand what you want to achieve. Whether you want to outsource your inbound Customer Care call centre, your customer service desk or your Call Logging Support desk, First Call can help you achieve outstanding results for your business.

Our customers say ‘our Help Desk is a seamless extension of their business, which is unrivalled in their opinion!

If you would like to find out how our solutions could help your business you can either call Jane NOW on 
01189 195 255 or fill In the Contact Form below

Our Services

We understand that every business is different and has different requirements. This is why we make sure we totally understand your business needs and wishes. Whether you need an enhancement to your existing service or a dedicated solution we’ll be more than happy to help you achieve your business goals.



24/7 Call handling – Answering YOUR calls in YOUR brand and logging directly onto your service desk.




IT Alert Monitoring – Handling your critical alerts 24/7/365 and escalating to your on-call engineers.




Software Support - Specialists in Insurance software.




Process Outsourcing – Working as a simple extension of your business.




First Point of Contact – Acting as a first point of contact for your business.




Customer Care – Let First Call Helpdesk give your customers a little bit of love.




Helpdesk Support – Providing critical helpdesk support for your customers .


  • IT Alert Monitoring 24 hours a day
  • Software Support
  • Business Process Outsourcing
  • First Point of Contact
  • Customer Care
  • Consumer product Helplines
  • Helpdesk Support

Call handlers with experience, and lots of patience

They work as a seamless extension of your business, so you can be certain they will deliver a service of excellence for you and your customers. First Call Helpdesk is Data Protection registered, ensuring that yours and your customers data is safe. Why not take a look in our services area to see how First Call can help your company.

Shared Resource or Dedicated?

The choice is yours, at First Call Helpdesk we offer both shared services and dedicated it really depends on your KPI’s and budget. If you would rather a more personal service where your customers always speak to the same person we would definitely recommend dedicated. Just think of it like having your own team but not on your premises. If however your call volumes are low and you really could not justify paying for a dedicated team, then why not use our shared services? You still receive a professional high quality service, but the resource is shared and your queue times may be a little longer. To discuss the right option for your business speak to Jane on 0118 919 5255


Consumer Product Helplines
Customer Care

Providing your customers with a friendly and helpful place to call is what the team at First Call Helpdesk thrive on. Our team of friendly agents learn all about your products to provide an professional service to your customers.
From providing advice on the best product to use to logging a complaint and really empathising with your customers is all in a day s work. Our customers say ‘we would rather be a big fish in a little pond than an little fish in a big pond’. Why? wouldn’t you rather have a small specialised team building rapour with your customers than be just a number in a large call centre?

1st Line Call logging Solutions

Here at First call Helpdesk, we offer real 1st line Call handling solutions for your business. This means that we can handle the call or query, just as if it was your employees answering your phones. 1st Line Call Handling could help your 2nd Line Engineeers concentrate on fixing your customers issues and really add value to your busienss. We understand that every business has different needs, so we make sure we adapt our solutions to fit around your needs. Call handling is most suitable for businesses that operate a 1st Line support desk. This could be an IT Helpdesk, a Air-conditioning Helpdesk, basically any Helpdesk that opeates a repair line. We can handle warranty claims or simply log a call ready for your in-house engineers to puck up and handle in a priority order. We would handle your calls on behalf of your Company, just as if we were part of your team. We also offer dedicated email solutions, where we would handle email inquiries on your behalf through our online ticketing system.


Can outsourcing help your business?
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