About Us

First Call Helpdesk is based in Newbury, Berkshire, providing Outsourced B2C and B2B support to businesses around the globe.

First Call Helpdesk specialises in providing a bespoke outsourced call centre solution for your customers.

All of the services provided at First Call Helpdesk are bespoke for your business and your requirements.

Each dedicated team member undergoes a thorough training program based around your business.

Our Guarantee

We will only ever use UK based staff in our business no matter how big we grow

We will respect your company culture and values and protect your reputation – whatever it takes

We will never use scripts -we are real, intelligent people who love talking to your customers

We will save you time and effort doing the things that you don’t want to do which allows you to concentrate on the things that make you money

We will be there for you whenever you need us – all you have to do is ask

We will work our little cotton socks off every day to make sure that your calls, emails and processes are actioned – and if that means we have to work late, we’ll do so – and we’ll work weekends if we have to

We are Real People offering Real Solutions !