You can speak to our clients, after all we’ve been providing a “Best of Breed” service to them for many years.

Because we use “Cloud based technology” we have the capacity to receive an unlimited amount of calls. Calls are queued at the Internet level and delivered when an agent is next available.

Yes, all our agents are UK based. We have a number of agents placed all over the UK, ready to answer your calls.

All of our agents are fully trained in your products or services using a train the trainer program. Obviously training depends on the complexity, but we usually recommend an intensive 6 weeks training program. We can however shorten this if your processes are not as complex.

Here at First Call Helpdesk we understand that people change their minds. We have a very flexible approach, and all of our systems can be changed very quickly depending on what your business needs are.

We will initially get you to sign a 90 day rolling contract. We offer a 30 day money back guarantee because we are that passionate in delivering a service of excellence!

Our agents are carefully selected, ensuring that they deliver the best possible service to our clients. They go through an intensive training program, making sure they deliver the best possible service to your customers. We have a flexible working shift, which means we can recruit the best possible experts. We also utilise Homeworkers, who really are a key part to our business!

We ensure we take all the  necessary precautions to keep your data safe. We’re ISO 9001:2015 regulated and GDPR compliant, we conform with the Data Protection Act of 1998. This means that you remain in control of your data and we only use your data for the purposes you specify.

We can usually provide a Catch and Dispatch Service within 24 working hours. Alternative options where a product, software or service are required, can take up to 30 days to fully implement, accounting for our testing, configuration, process documenting and team training.

We understand that all our clients are different. This is why all our service are bespoke to suit your business needs.