CURRENT OPPORTUNITIES

Being an Outsourcer, it is not just our reputation that matters, it is our clients as we are representing their company after all.

We are always on the lookout for talented and Customer orientated people to join our small but friendly team.

We are currently recruiting for the following positions:

English speaking Customer Service Advisor – Leading Power Tool /Garden Tool manufacturer

Immediate start English speaking Customer Service Advisor – Leading Power Tool Manufacturer, working for First Call Helpdesk , Newbury Berkshire. Start date: ASAP

Hours Monday to Friday 9:30 am and 18:00 pm (37.5 hours per week) overtime paid at time and a half. 1 Weekend per month 08:00 am to 17:00 pm. Pay Rate: £9.40 per hour. We are looking for the best customer service talent to match our customers’ expectations.

You may be required to change your shift patterns occasionally to cover holiday and sickness.

If you possess the communication skills and have a great attitude to teamwork, we’ll teach you the rest! The Role This role consists of resolving customer enquiries on behalf of a Leading Power Tool Manufacturer via telephone and email.

Your main duties:
  • Answering inbound phone calls and responding to emails from Customers regarding technical information and warranty claims. Answering general customer enquiries regarding information on products, spares and accessories.
  • Answer & follow up of consumer enquiries other duties as assigned
  • Desirable Skills Excellent communication (verbal and written)
  • Excellent customer service
  • Basic computer skills (e.g. hardware, operating systems, internet)
  • Technical knowledge and experience with power tools desirable
  • Problem Solving/solution driven Loyalty and empathy is key for this role.

English speaking Customer Service Advisor – Leading Sealant and Adhesivesmanufacturer

Immediate start English speaking Customer Service Advisor – Sealant and Adhesives Manufacturer, working for First Call Helpdesk, Newbury Berkshire. Start date: ASAP

Hours Monday to Friday 09:00 am and 17:30 pm (37.5 hours per week) overtime paid at time and a half. 1 Weekend per month 08:00 am to 17:00 pm. Pay Rate: £9.40 per hour. We are looking for the best customer service talent to match our customers’ expectations.

You may be required to change your shift patterns occasionally to cover holiday and sickness. You may also be required to cover additional contracts.

If you possess the communication skills and have a great attitude to teamwork, we’ll teach you the rest! The Role This role consists of resolving customer enquiries on behalf of a Leading Sealant and Adhesives Manufacturer via telephone and email.

Your main duties:
  • Answering inbound phone calls and responding to emails from Customers regarding technical information and Complaints. Answering general customer enquiries regarding information on products, spares and accessories.
  • Answer & follow up of consumer enquiries other duties as assigned
  • Desirable Skills Excellent communication (verbal and written)
  • Excellent customer service
  • Basic computer skills (e.g. hardware, operating systems, internet)
  • Technical knowledge and experience with power tools desirable
  • Problem Solving/solution driven Loyalty and empathy is key for this role.

English speaking Technical Helpdesk Support Agent – MOJ and GOV portals

Immediate start English speaking Helpdesk Support Agent –working for First Call Helpdesk, Newbury Berkshire. Start date: ASAP

Hours Monday to Friday 08:00 am and 17:30 pm (37.5 hours per week) overtime paid at time and a half. 1 Weekend per month 08:00 am to 17:30 pm. Pay Rate: £9.40 per hour negotiable depending on skills and experience. We are looking for the best customer service talent to match our customers’ expectations.

You may be required to change your shift patterns occasionally to cover holiday and sickness. You may also be required to cover additional contracts.

If you possess the communication skills and have a great attitude to teamwork, we’ll teach you the rest! The Role This role consists of assisting users with the journey through various portals using Chat Phone and Email.

Your main duties:
  • Answering inbound phone calls and responding to emails from Customers and handling Live chat. You will be resolving customer’s issues and providing a high level of technical advice meeting our customers SLA’s.
  • You will be fully responsible for managing the end to end process and closing outstanding tickets,
  • Desirable Skills Excellent communication (verbal and written)
  • Excellent customer service
  • Basic computer skills (e.g. hardware, operating systems, internet)
  • Technical knowledge and experience with power tools desirable
  • Problem Solving/solution driven Loyalty and empathy is key for this role.

APPLY TODAY

If you want to work for a small growing company working for the most famous brands in the industry then we want to hear from you.

Contact Jane on 0118 919 5255  or email [email protected]
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