• Phone Calls
  • Emails
  • Web Chat

The communications hub

for your customers

Our bespoke Outsourcing Solutions are for businesses just like yours, providing companies with the first point of contact for your customers, clients and internal staff. Consumer Product lines are what we specialize in, helping you by supporting your products and acting as a simple extension of your team. With over 20 years of experience in the Contact Centre Industry , First Call Helpdesk understands the challenges that you face. In today’s economic climate, companies are looking at ways in which you can improve efficiency and add value

Real People Offering Real Solutions

First Call Helpdesk specialise in 24 Hour Multi Channel Customer Support and B2B Support Solutions. We are experts in :

24/7 CALL HANDLING

First call Helpdesk specialize in taking the initial call, logging a capturing critical information and passing the information on.

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IT ALERT MONITORING

Our team of trained agents follow your processes on handling a call out, and respond.

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SOFTWARE SUPPORT

Engaging with your customers comes as second nature to the First Call Helpdesk team.

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PROCESS OUTSOURCING

Engaging with your customers comes as second nature to the First Call Helpdesk team.

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CUSTOMER CARE

Customer service inquiries come in all shapes and sizes, so our solutions are adapted to fit your business.

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HELPDESK SUPPORT

Engaging with your customers comes as second nature to the First Call Helpdesk team.

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24 HOUR

BUSINESS SOLUTIONS SPECIALISTS

We Support the technology behind your solution

What Our Clients Say

Handling your Customers inquiries is what we do best. We love to talk to your customers just like you do. We work with you – as an extended workforce delivering added value services to your business! We are Real People offering Real Solutions and we do it with a HUGE smile!
testimonial

testimonial

,

Utilize Plc are a 24/7 operation. As such, our clients need to be able to reach us at any time, day or night. Jane & her team allow us continue to deliver exceptional service to our customers around the clock. Even on Christmas day! At Utilize we trust First Call Helpdesk to engage with our clients on our behalf, using their professional, dedicated and brilliant attention customer service.

Jamie Bell

Client Support Manager

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