Consumer Product Helpline
Real People Offering Real Solutions
We Specialise in Consumer Product Helplines Including | Gardening Lines | Pet Care | DIY | Power Tools | Boilers and Air Conditioning
Gardening Helpline
First Call Helpdesk are specialists in providing outsourced product support for gardening products. Providing a dedicated team of enthusiasts to talk to your customers and provide real valued product support.
Supporting phone, email, chat and social media channels ensuring your customer receive around the clock specialist care.
Handling customer queries, complaints and shipping replacement products is what we do best.
Meeting your critical SLA’s and making your customer feel happy and values is our top priority.
Pet Products Careline
First Call Helpdesk are specialists in providing outsourced product support for your pet loving customers. Providing a dedicated team of enthusiasts to talk to your customers and provide real valued product support.
Supporting phone, email, chat and social media channels ensuring your customer receive around the clock specialist care from our UK customer services team.
We can handle customer queries, complaints, product recalls, money back guarantees, shipping your replacement products and any backend processes you wish to outsource.
Meeting your critical SLA’s and making your customer feel happy and values is our top priority.
DIY Helpline
First Call Helpdesk are specialists in providing outsourced product support for adhesives, sealants and much more! We ensure that your customers receive exceptional customer service no matter the problem.
Providing a dedicated team of enthusiasts to talk to your customers and provide real valued support.
Supporting phone, email, chat and social media channels ensuring your customer receive around the clock specialist care.
Handling customer queries, complaints and shipping replacement products is what we do best.
Meeting your critical SLA’s and making your customer feel happy and values is our top priority.
Power Tools Helpline
First Call Helpdesk are specialists in providing outsourced product support for power tool products. Whether it is a hand tool, garden tool or industrial tool First Call Helpdesk have a customer service team to support you.
Providing a dedicated team of enthusiasts to talk to your customers and provide real valued product support.
Supporting phone, email, chat and social media channels ensuring your customer receive around the clock specialist care.
Handling customer queries and complaints is what we do best.
First Call Helpdesk process warranty claims, during this process we qualify the calls collecting data surrounding your products and handle your customer journey from their initial contact.
Meeting your critical SLA’s and making your customer feel happy and values is our top priority.
Boiler and Air-Con Support
First Call Helpdesk are specialists in providing outsourced product support for your boiler, heating and air conditioning appliances. Providing a dedicated team of enthusiasts to talk to your customers and provide real valued product support.
Whilst we are not qualified boiler or Air-Con technicians we troubleshoot error code such as insufficient water pressure, flame fails, resets and timeouts. With your training our UK customer services team can easily surpass your customers expectations.
Supporting phone and email ensuring your customer receive around the clock specialist care.
First Call Helpdesk process warranty claims, during this process we qualify the calls collecting data surrounding your products and handle your customer journey from their initial contact.
Meeting your critical SLA’s and making your customer feel happy and values is our top priority.
