Meet The Team
Real People Offering Real Solutions
Meet the First Call Helpdesk Management Team!
Jane Midwood
Jane is a vibrant, creative individual deeply committed to making the most of every moment. As a wife and devoted mother of two, family is at the heart of her life, grounding her passion and energy. Her creativity not only enriches her personal life but also fuels her ambition to positively impact others. Jane is dedicated to maintaining a healthy lifestyle, with a love for working out that embodies her drive to live life to the fullest. She’s passionate about helping as many people as possible, channeling her creativity and empathy into meaningful efforts to uplift and inspire those around her. Whether in her role as a mother, a business owner, or a friend, Jane’s enthusiasm and zest for life leave a lasting impression on everyone she meets.
Here's a snapshot of Jane:
Loves: Her husband, Children, Grand Children, Going out, Visiting the Spa, Going on Holiday, Exploring, Walking in the rain.
Hates: Being Bored, Football and Liver.
Favourite TV Shows: Emmerdale, Coronation Street and Detective Dramas.
Favourite Film: Dirty Dancing.
Favourite Music Artists: Alison Moyet, Take That, Madonna.
Favourite Cartoons: Danger Mouse, Scooby Doo and Tom and Jerry.
Favourite Book: In the blink of an eye – Jo Callaghan.
Favourite Food: Lasagne.
Favourite Cheese: Stinking Bishop.
Hobbies: Going to the Gym, Walking, Sunbathing, Dancing and Art.
Celebrity Crush: Patrick Swayze
Why I do what I do: Like to help people, make people smile, work as a team and it makes me feel like im giving something back.
Amy Little
Amy is a warm, family-oriented individual who cherishes every moment spent with her loved ones. As a proud mother of twins, her family is at the heart of her world, and she thrives on creating meaningful memories with them. Amy is passionate about living life to the fullest, whether she’s enjoying quality time with her family or going out with friends. Her caring nature extends beyond her personal life, as she finds true joy in helping others. Amy’s zest for life and compassion make her someone who uplifts and inspires everyone around her.
Here's a snapshot of Amy:
Loves: Her Children, Family Time, Going Out With Friends, Pool.
Hates: Trying New Foods, Fish
Favourite TV Shows: The Big Bang Theory, How i Met Your Mother, Brooklyn Nine-Nine
Favourite Film: Harry Potter Franchise.
Favourite Music Artists: N-Dubz.
Favourite Book: Harry Potter.
Favourite Food: Lasagne, Steak, Duck Breast.
Favourite Cheese: Mature Cheddar.
Hobbies: Playing Pool, Going Out With Friends, Playing Fortnite With The Kids.
Celebrity Crush: Channing Tatum
Why I do what I do: Really Enjoy Supporting The Team
Joe Walton
Joe is a tech-savvy innovator with a sharp, technical mindset that he brings to every project he tackles. A devoted husband and father of four, he balances family life with a deep passion for technology and video games, where he thrives both as a player and a developer. Beyond his technical skills, Joe is focused on forging meaningful partnerships and collaborations in the outsourced customer experience sector, seeking to drive impactful solutions through teamwork and innovation. His unique blend of technical expertise and collaborative spirit defines his approach, making Joe a forward-thinking force in his field.
Here's a snapshot of Joe:
Loves: His Wife, Children, Technology, Playing Video Games, Video Game Development and Modding.
Hates: Brussels and Tomatoes.
Favourite TV Shows: Crime Investigations – NCIS, Hawaii Five-0, Criminal Minds, League of Legends.
Favourite Film: Dune, The Pokemon Movie, Step up 2 The Streets.
Favourite Music Artists: Luke Combs, Post Malone, Andy Grammer.
Favourite Cartoons: Pokemon, Yu-Gi-Oh, Dual Masters.
Favourite Book: Skulduggery Pleasant
Favourite Foods: Roast Lamb, Chilli Beef Ramen and Chinese Takeaways.
Favourite Cheese: Applewood
Favourite Video Games: Genshin Impact, Pokemon and Magic The Gathering.
Hobbies: Playing Video Games, Walking, Video Game Development and Modding.
Celebrity Crush: Mila Kunis.
Why I do what I do: Family and Love to make a difference and support my team.
Our Mission
We provide Bespoke outsourcing solutions for Companies who have a product or service that needs Customer care. We are specialists in customer support for consumer products, payment terminals, facilities management, out of hours call handling and overflow services.
First Call Helpdesk aims to be the number #1 outsource provider in the UK, focusing on the customers experience and delivering a service of excellence for your brands.
Our Company Values
· Care
Caring about the well-being of our employees is extremely important to us. We are an accredited Mindful Employer and really care about the people we work with, and who work for us.
Donating to charities is also an important part of who we are. Making regular donations to local charities in Berkshire shows that we care about others in the community, and this fits with our Company values.
We also care about the work we take on and make sure we put time, effort and energy into each and every one of our contracts.
· Commitment
We are committed to working with our employees and developing them through our training programmes so that they can deliver the best possible service to our customers.
Committing to each and every one of our customers is our top priority. Making sure our processes and attitudes to delivery are all aligned are all in a day’s work at First Call Helpdesk.
· Customer – Obession
As an Outsource partner – we are 100% obsessed with your customer satisfaction. For us, the customer is our number one priority. We respond to every customer complaint and every customer praise, making sure the customer is fully satisfied with the resolution and rewarded for their praise. Customers like to feel loved; we give that love to them every single day in the way we serve them.
· Excellence
We always strive for excellence. We constantly look to see how we can create a better experience for our customers and how we can improve the quality of our processes is a key focus of ours.
Our dedicated customer success team ensures all customers and the services we provide and delivered to the highest possible standards.
· Human
We offer no less than the human
touch. Making sure we are available, approachable and always here for our
customers is our number one priority. After all, customers want to speak with a
human, not a robot – and that’s what we offer. Simple uncomplicated approach to
offering the best customer service in the UK. Making the customers
interaction a memorable one.
· Fun
Working in a call centre environment can be hard work. At First Call Helpdesk we like to make sure that our team have fun. We encourage our team to be creative in and outside of work. Organising days out for our team is really important to us.
