Properties Management
Real People Offering Real Solutions

We Specialise in Property Management Support Including | Tenant Maintenance Requests | Pet Care | DIY | Power Tools | Boilers and Air Conditioning

Welcome to First Call Helpdesk's Outsourcing Solution

Are you finding it challenging to keep up with the day-to-day demands of property management? Tenant inquiries, maintenance requests, and emergency situations can quickly overwhelm even the most seasoned property managers. That’s where we come in.

At First Call Helpdesk, we specialise in providing comprehensive helpdesk support services tailored to the needs of property management companies like yours. With our expertise and dedication, we’ll handle the operational tasks, allowing you to focus on growing your business and maximising your returns.

Our Services

  • 24/7 Helpdesk Support: Our team is available round-the-clock to assist tenants with inquiries, complaints, and requests, ensuring that issues are addressed promptly and professionally at any time of the day or night.

  • Tenant Issue Resolution: From minor concerns to complex issues, our trained professionals handle tenant inquiries with care and efficiency, fostering positive relationships and enhancing tenant satisfaction.

  • Maintenance Coordination: Say goodbye to the headache of coordinating maintenance requests. Our helpdesk team streamlines the process, ensuring that maintenance issues are resolved promptly and to the satisfaction of both tenants and property owners.

  • Emergency Response Handling: When emergencies arise, you need a team you can trust to respond swiftly and effectively. Our helpdesk services include protocols for handling emergencies, ensuring the safety and well-being of your tenants and properties.

  • Regular Reporting and Updates: Stay informed about the status of tenant inquiries and maintenance requests with our regular reports and updates. We provide transparent communication, so you’re always in the loop.

Benefits of Property Management Outsourcing

 

  • Cost Savings: Outsourcing your property management helpdesk can lead to significant cost savings by reducing overhead expenses associated with staffing and infrastructure.

  • Efficiency and Productivity: With our helpdesk support, property managers can focus their time and energy on strategic tasks, leading to increased efficiency and productivity.

  • Access to Expertise: Benefit from our specialised knowledge and experience in property management. Our team of professionals brings valuable expertise to the table, ensuring that your property management operations run smoothly.

  • Enhanced Tenant Satisfaction: Prompt and professional handling of tenant inquiries and issues leads to higher tenant satisfaction levels, ultimately enhancing the reputation of your property management company.

  • Scalability: Our helpdesk services can scale up or down based on your needs, providing flexibility to adapt to changing demands without the hassle of hiring and training additional staff.

Property Management Out of Hours Support

 

Handling a property portfolio 24/7 can be challenging when trying to manage this on-call rotas with your in-house team. At First Call Helpdesk, we can manage your out of hours calls 24/7, acting as a simple extension of your in-house team.

First Call Helpdesk provides a true 24/7 Helpdesk outsourced service. Handling your customers’ emergencies is what we do best. Working to your business processes, logging issues onto your systems, or our in-house system and managing the end-to-end process is how we add value.

We understand that choosing a trusted and reliable outsourcing partner such as First Call Helpdesk can be challenging, especially when you rely on the service running 24/7 supporting your customers day or night.

First Call Helpdesk will fully manage your out of hours calls and provide your customers with updates. We are not a call answering service; we are a real extension of your in-house team.

With our extensive experience in the property management sector, we will build a process so that our team of trained specialists will understand the workflow and call out the correct subcontractor for the right property.

How it Works

First Call Helpdesk provides seamless out-of-hours support for your Property Management operations, ensuring your customers receive the same high standard of service at all times. Acting as an extension of your in-house team, we handle emergency calls, log issues directly into your CAFM system, and coordinate with your on-call engineers or subcontractors to resolve urgent jobs.

We don’t just pass messages—we actively manage each case, tracking progress within your CAFM system and ensuring jobs are completed within the agreed SLA. Our professional and friendly team ensures clear communication, accurate updates, and a hassle-free experience for both you and your customers. With First Call Helpdesk, your out-of-hours support runs as smoothly as your in-hours operations, giving you peace of mind and uninterrupted service delivery.

Are you ready to streamline your property management operation? Get in touch with First Call Helpdesk today to learn more about our outsourcing property management helpdesk services! Whether you have questions or are ready to get started, our team is here to help.

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