Travel and Leisure
Real People Offering Real Solutions
We Specialise within the Travel and Leisure Industries Including | Holiday Helplines | Hospitality | Bookings | Agency Support
Holiday Parks
First Call Helpdesk are specialists in providing outsourced Call Centre Services for caravan and holiday parks. Providing a dedicated team of friendly advisors to talk to your customers and provide real valued customer support.
Supporting your customer communication channels 24/7 ensuring your customer receive around the clock customer care.
Handling booking enquiries, taking payments and answering any general customer queries is all in a days work.
Making your customer feel happy and valued is our top priority.
Holiday & Hotel Rentals
First Call Helpdesk are a bespoke outsourced provider, supporting your guests 24/7. From assisting with guest access issues to any maintenance problem that may arise our outsource call centre solution are here to assist you.
Our team of friendly advisors are here to handle all maintenance issues from the first point of contact to full resolution. Making sure the issue is resolved and your guest is happy.
Seasonal Scalability
We understand that in the travel industry there is seasonality. First Call Helpdesk can quickly adjust resource depending on the demand caused by your seasonal peaks.
These peaks can cause you to hit capacity which can become unmanageable. This can be avoided by outsourcing to First Call Helpdesk.
With our monthly fees and cost per call model you are only charged for the contacts we answer. Providing you peace of mind that should you get an unexpected peak First Call Helpdesk will be here to relieve the strain.
Overflow Support
Our overflow services allows you control and flexibility when it comes to outsourcing your customer customer service phone calls.
You may already have a team in place during your core business hours which is great. First Call Helpdesk can enhance your team by providing an overflow service should capacity hit and an out of hours service so your customer can contact you day or night.
First Call Helpdesk offer high quality customer support and act as a simple extension to your business.
How Does it Work?
First Call Helpdesk’ systems can be configured with intelligent script prompting, but we much prefer to work with you to understand your business and your values so we can deliver a service of excellence. After all, our Outsourced Customer Support Solutions are here to help you concentrate on the core elements of your business that make you money. We build and design the best solution for your business requirements, making sure that you have the flexibility to change your mind at the last minute – after all we want to deliver the best results for your company.
We provide you with dedicated email addresses and phone lines, and use intelligent call routing, matching your customer with the right agent. After all, we don’t just want to take a message – you could do that yourselves!
We work with many organisations providing their customer care solution, working within multiple parts of their organisation. Communication and process flow is key to our business. Protecting you and your brand is our prime objective!
