Is good customer service important?

Is good customer service important? A company is only as strong as its customer service. After all, this department is often the first point of contact whenever there’s an issue or a problem that needs resolving. It can therefore be detrimental when businesses misjudge the importance of their customer service and subsequently fail to make […]

Why should you Outsource your IT- Repair Call-Logging Helpdesk

Introduction Over the last decade business have had to become more creative in their thinking, and open up a world of flexible services to suit their customer’s needs. Businesses have to have the edge over their competitors whilst driving down costs. Predominantly IT Companies and Engineers have been allowed to work on the front line, […]