Service with a Smile

A call centre representative’s point of view You know it is so easy to smile when the company you work for support, nurture and encourage you. You know the key thing about a smile? It lifts the voice, so that even though your caller can’t see you, they can always hear it in your voice. […]

Value for your money

I’m a great believer in value for money, and really do love a bargain or two; don’t we all? When it comes to business we all want to save money where we can, but we also have to be realistic. We often think that ‘doing it ourselves’ is going to be the cheapest option, but […]