Is good customer service important?

Is good customer service important? A company is only as strong as its customer service. After all, this department is often the first point of contact whenever there’s an issue or a problem that needs resolving. It can therefore be detrimental when businesses misjudge the importance of their customer service and subsequently fail to make […]

Service with a Smile

A call centre representative’s point of view You know it is so easy to smile when the company you work for support, nurture and encourage you. You know the key thing about a smile? It lifts the voice, so that even though your caller can’t see you, they can always hear it in your voice. […]