Software-support

Engaging with your customers comes as second nature to the First Call Helpdesk team. We pride ourselves on the outstanding level of service and knowledge that we provide to you and your customers. Our bespoke Outsourced Technical support solutions mean you choose what you want and determine the standard which we work towards. All of the agents are trained and learn about your product and services, so we can work as an extended workforce of your business.

First Call Helpdesk’ systems can be configured with intelligent script prompting, but we much prefer to work with you to understand your business and your values so we can deliver a service of excellence. After all, our Technical Support solutions are here to help you concentrate on the core elements of your business that make you money. We build and design the best solution for your business requirements, making sure that you have the flexibility to change your mind at the last minute – after all we want to deliver the best results for your company.

We provide you with dedicated email addresses and phone lines, and use intelligent call routing, matching the issue with the right agent. After all, we don’t just want to take a message – you could do that yourselves! We work with many organisations providing their Help Desk solutions, working within multiple parts of their organisation. Communication and process flow is key to our business. Protecting you and your brand is our prime objective!

Our fully trained Support team can provide dedicated 1st line support over the phone and via email

Specialists areas:

  • Insurance
  • Healthcare
  • EPOS
  • Pharmaceutical
  • OEM
  • Telecommunications
  • Wireless Networks

Software Support

Over the past 15 years, First Call Helpdesk have helped many businesses by providing the invaluable support for our clients business software. We don’t build technology, we are the specialists in supporting it.

Providing support for:

  • Apps
  • Mobile Solutions
  • Products
  • Systems
  • Software
  • Printers

So, if you are looking to outsource your Helpdesk or Support desk why not have a chat with Jane to see what solution would be best for your business.

  • If you would like to find out how our solutions could help your business you can either call Jane NOW on 01189 195 255 or fill in the contact form on the 'contact us' page.
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