What Our Customers Say!

“Utilize Plc are a 24/7 operation. As such, our clients need to be able to reach us at any time, day or night. Jane & her team allow us continue to deliver exceptional service to our customers around the clock. Even on Christmas day! At Utilize we trust First Call Helpdesk to engage with our clients on our behalf, using their professional, dedicated and brilliant attention customer service.”
Jamie Bell Client Support Manager

“CRIF Decision Solutions Ltd has been using the services of Jane and her team since  2002 and we are confident that they represent the best front line face to our customers for our services. We trust their professionalism and we appreciate their attitude to go the extra mile. We think they are great people to deal with”

Sara Costantini
Director CRIF Decision Solutions Ltd

“G3 Comms have been using the services of Jane and her team since 2016 and we are confident that they represent the best front line face to our customers for our services. We trust their professionalism and we appreciate their attitude to go the extra mile.”

Natalie Ricketts
Service Delivery Manager

“A professional, approachable and highly skilled team. Their customer care is second to none. Their ability to understand our product and business has enabled them to use their initiative and solve problems with ease. Their call centre processes are supported by effective systems making our business KPI’s easy to achieve and report on. 10/10 all around” –

Pip Martin, Senior
Account Manager. Mobedia.

“I have worked with Jane during her time as Ops Manager at Seymour Hunter as well Ops Director at First Call Helpdesk. Jane has a very collaborative approach to managing work streams and partnerships with clients/suppliers. Apart from having the characteristics necessary for delivering a first-hand outsourcing solution, she is extremely passionate about new ways to make the BPO solutions competitive. As a result, she provides suitable advice for tailor made solutions. Additionally she is entrepreneurial and keen on building partnerships.”

Binit Tejani

“I have worked with Jane and her team for 10 years and cannot praise them enough for the service and support they provide to me and CRIF. Operating a call centre is not easy but they manage to do it efficiently and with a smile” Service Category: Call Centre Year first hired: 2002 Top Qualities: Great Results, Good Value, High Integrity

Nevia McKiernan – Consultant at CRIF

“I have known Jane and her team for a number of years, and the help desk service which she continues to provide is a seamless extension of our business. Without exception they provide a great deal of customer care and support unrivalled in my opinion. They always go the extra mile and we have complete confidence in their support, an excellent team who deliver a great service. We call it “the best of breed”. I have no hesitation in recommending and endorsing them.

A Leading Company who provides added-value solutions and information services for the UK insurance industry to support decision-making and prevent fraud.”

Roger K Walsh

“My first meeting with Jane and Mick was in February this year (2013) when we were starting a new organisation. In the first few months of the new company over 4300 calls were logged and tracked. We could not have managed without First Call Helpdesk to help us manage this mountain and have been impressed with their professionalism and commitment.

First Call Helpdesk use technologies that enables process change and adaptability but with a human voice and interaction at the end of the phone to sooth frustrated users. I would not hesitate to recommend them.”

Robina Maher – Associate Director – IM&T
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