First point of Contact

What is a First point of Contact?

First point of Contact is when you choose another Company other than your own to be your ‘First point of Contact’ when in comes to handling inbound telephone calls and customers emails.

Who uses FPOC Services?

  • Medical Companies
  • Facility management
  • Insurance Industry
  • IT Companies
  • HR Consultants
  • Public Sector
  • Private Sector

We are specialist in Logging the first call for your business. Streamlining business processes and improving the communication channel between you and your customers.

If you think that your business could benefit by using a Call logging solution, then we’d love to talk to you.

We are the preferred outsource for the public and Private sector.


Wouldn’t it be great if you had a dedicated phone number and email for your customers?

A team that uses the very best in Contact Centre technology?

We’ve been hiding our secret for far too long, and now we want to help more customers, who really see the value in a trusted outsource partnership.

Providing you with:

  • A unique Telephone number and email
  • Consultancy
  • Agents
  • Data Capture
  • B2B Support
  • Customer Inquiries
  • Complaint Handling