Business Process Outsourcing

Business Process Outsourcing

First Call Helpdesk is a leading BPO service provider. We specialise in taking on specific business functions and processes and becoming a main part of your supply chain.

Who have we helped?

Over the last decade we have helped companies in industries such as:-

  • Large confectionary company
  • Multinational information technology corporation
  • British Multinational telecommunications company
  • Leading paints specialist
  • Insurance Industry
  • Banking Industry
  • Testing and measurement companies

How did we help them?

By building robust process, technology and contact centre delivery. Over the past decade businesses have come to choose First Call Helpdesk as their preferred BPO due to our:
  • Proactive approach
  • Flexibility
  • Agility from scope to implementation
  • Proven track record

What are the benefits of outsourcing your business processes?

  • Improve efficiency
  • Increase your business capabilities
  • Reduce costs
Streamlining your business processes and therefore saving time and money should be at the top of any businesses agenda. Finding an agile company who can help support you through the transition is key to any business success.

When choosing a BPO provider you must look at several factors.

  • Are they the right fit for your business?
  • Are they agile enough?
  • Can they manage change as quickly as I need it?
  • Do they have a proven track record?
  • Are they experts in the area you need help in?

Things to think about:

  • Is the process your outsourcing reliant on high volume work?
  • Is the work back office related?
  • If it’s contact centre related, how many calls and emails will you need handling
  • How reliable is the outsourcer on delivering measurable results?
  • Project management
  • Process and delivery
  • Supply chain management
  • Bespoke software delivery
  • Testing and configuration
  • Helpdesk support

Can Jane help your business? Call Jane now on 0118 919 5255 to discuss your requirements or fill in the 'contact us' form.

What is Business Process Outsourcing?

BPO is when you contract out a specific business function, process or task within your company.

Why do businesses Outsource?

The main reason is down to cost. But not just labour costs – think of the savings in technology. Using an outsource specialist who already has the systems, processes and technology in place to deliver KPI’s and measurable statistics, means that your businesses doesn’t have the expense of purchasing equipment and technology and therefore automatically reduces your spend.

Who really uses Outsourcing?

To be honest with you most businesses outsource without even knowing about it.

  • Do you have an accountant? Yes, then you outsource.
  • Do you use a courier partner? Yes, then you outsource,
  • Do you have an IT team that isn’t employed by you? Yes, then you outsource.
  • Do you use third party systems? Yes, then you outsource.

The main areas that First Call Helpdesk works in are:

  • Systems and processes
  • Contact centre solutions
  • Epos Support
  • Data Entry
  • Software Support
  • Technology Industry

Over the years we have worked in a variety of sectors these include:

  • Multinational Technology company
  • Leading paints specialist
  • Multinational telecommunications company
  • Global provider for payments and invoice automation
  • Digital agencies
  • Global Insurance bureau
  • Public sector
Being flexible and agile really keeps First Call Helpdesk ahead of the game. Finding the right fit for your business is one of the main areas to consider when outsourcing.

Is it important to you for your customers to feel special and valued?

Size does matter! As one of our clients recently said ‘I would much rather be a big fish in a little pond, than a small fish in a big pond’. Are you ready to talk yet? Call Jane on 0118 919 5255 or email [email protected] ‘Real people offering real solutions’
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