First Call Helpdesks inbound bureau service provides a professional experienced team of skilled customer service agents always at hand to take your customers calls.Our Inbound Bureau service operates 24/7, 365 days of the year and works as a seamless extension of your business. Offering both phone and email support for your products and services. We are always your hidden little secret so your customers will always think they are talking to you. Where we differ from other bureau services, is that we are more than happy to use your software to log your calls and handle your emails. We use the latest technology for our phone system ‘Contact-World’ which is configured in your brand so that our excellent customer service team answer calls exactly as you would.
We offer full flexibility when it comes to handling your customer’s enquiries. We can handle all your calls and emails, or you might want to divert your calls and emails only during out of your business hours. You will only ever pay for the calls and emails we handle. Quotations are based on volume and complexity, and understanding your business requirements.
At First Call Helpdesk we pride ourselves with the level of service we provide to your clients. Our unique approach does not involve software that tells the agent what to say, we are real intelligent people who love talking to your customers.
We learn about your business, your products and services and use a train the trainer approach to train our agents. All calls are recorded for training and monitoring purposes.
Your business will have a product or service that is being delivered in-house. Your team might be juggling the workload and struggling with the ever increasing work they have to complete.
Customer Service might not be at the forefront of your mind. This is where we can help you.
Having helped companies just like yours; we can learn about your complex products, creating a full process document that shows you we understand what we are delivering and build a cost effective solution for your business needs.
If you have ever thought of outsourcing a part of your business, but need more than a call handling service First Call Helpdesk can help you. We will spend time listening to your requirements, because we want to get it right!
No two companies are the same and we understand that; with this is mind we will customise your service to make it work for you, in an efficient and cost effective way.
Bureau services include
- Inbound Customer Service
- Engineer call outs
- Engineer call logging
- Disaster recovery
- Alert monitoring
- Out of hours call handling
- 24/7 emergency response
- Software support